Terms & Conditions
Terms and Conditions
Last Updated: July 3, 2025
IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THEY INCLUDE A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER, WHICH AFFECT YOUR LEGAL RIGHTS.
1. INTRODUCTION
Welcome to Luminescent Wellness ("we," "us," "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, luminescentwellness.com, including any content, functionality, and services offered on or through the website (collectively, the "Service"). Our Service provides a telehealth platform connecting patients with licensed healthcare providers ("Providers") to obtain medical consultations and related services, including wellness consulting that may include hormone replacement therapy (HRT) and peptide therapy.
2. ACCEPTANCE OF TERMS OF SERVICE
By accessing or using the Service, creating an account, or by clicking to accept or agree to the Terms when this option is made available to you, you accept and agree to be bound and abide by these Terms and our Privacy Policy, incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.
3. YOUR RELATIONSHIP WITH US: MEDICAL DISCLAIMER REGARDING LUMINESCENT WELLNESS SERVICES. NO DOCTOR-PATIENT RELATIONSHIP IS CREATED BY MERELY USING THE SERVICE. A doctor-patient relationship with one of our affiliated Providers is only established after you have completed an initial intake, participated in a telehealth consultation, and the Provider has formally accepted you as a patient.
THE SERVICE IS NOT FOR MEDICAL EMERGENCIES. If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room.
The information provided through our Service is for informational purposes and for facilitating communication with a Provider. While we provide access to specialized medical care for hormone and peptide therapies, our services are not a replacement for your primary care physician. You are responsible for maintaining a relationship with a primary care physician for your general health needs.
4. NO INSURANCE ACCEPTED; NOTICE REGARDING YOUR FINANCIAL RESPONSIBILITY FOR SERVICES
Luminescent Wellness is a direct-pay, cash-based practice. We do not accept any form of health insurance, Medicare, or Medicaid. We are not enrolled with and are not participating providers with any insurance plan.
By using our Service, you acknowledge and agree that:
You are fully and directly responsible for payment for all services and products you receive from us.
We will not bill your insurance company on your behalf.
You may not be able to submit a claim to your insurance company for reimbursement. If you choose to do so, we cannot guarantee that you will be reimbursed.
You are prohibited from submitting any claims for our services to Medicare or Medicaid.
5. SUBSCRIPTIONS AND MEMBERSHIP SERVICES
We may offer services on a subscription or membership basis. By subscribing, you agree to an initial and recurring periodic subscription fee. You will be billed automatically at the start of each billing cycle. You may cancel your subscription at any time through your account portal or by contacting us at [Your Contact Email]. Cancellations must be made at least [e.g., 48 hours] before your next billing date to avoid being charged for the next period. Subscription fees are non-refundable.
6. PRESCRIPTION PRODUCTS
Our Providers may prescribe medications as deemed medically appropriate. All prescriptions are issued at the sole discretion of the treating Provider. We do not guarantee that a prescription will be written. Prescriptions are fulfilled by third-party, licensed compounding pharmacies ("Partner Pharmacies"). You acknowledge that we are not responsible for the operations, pricing, or fulfillment practices of any Partner Pharmacy.
7. LABORATORY PRODUCTS AND SERVICES
As part of your treatment, your Provider will require laboratory testing. These tests are conducted and processed by third-party, CLIA-certified laboratories. You are responsible for the costs associated with these lab services. You will be directed to pay the laboratory company directly or may be billed through our Service for convenience.
8. TERMS OF SALE AND PAYMENTS
You agree to pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. You must provide a valid credit card or other payment method accepted by us. By providing your payment information, you authorize us to charge such payment method for all services, subscriptions, and products you purchase. All sales are final, and no refunds will be issued for services rendered or products dispensed.
9. LIMITED USE AND AVAILABILITY
Our services are currently available only to individuals who are physically located in the State of Colorado. You agree that you will not access our services from outside of Colorado. You must be at least 18 years of age to use the Service.
10. CONSENT TO USE OF TELEHEALTH SERVICES
By using the Service, you are consenting to receive care via telehealth. Telehealth involves the use of electronic communications to enable healthcare providers at different locations to share individual patient medical information for diagnosis, therapy, follow-up, and/or education. You understand the potential risks (e.g., technical failures, security breaches) and benefits of telehealth, and that you have the right to withdraw your consent at any time. A more detailed Telehealth Consent form will be provided to you before your first consultation.
11. DUTY TO PROVIDE INFORMATION, ACCESS, AND CONNECTIVITY
You are responsible for providing truthful, accurate, and complete information throughout your care. You are also responsible for securing and maintaining the necessary equipment, internet connectivity, and a private, secure environment for your telehealth consultations.
12. PRIVACY POLICY
Our use of your information is governed by our Privacy Policy. Please review it to understand our practices.
13. PROTECTED HEALTH INFORMATION
We are required by law to maintain the privacy of your Protected Health Information ("PHI") in accordance with the Health Insurance Portability and Accountability Act ("HIPAA"). We will provide you with a Notice of Privacy Practices ("NPP") that describes our legal duties and privacy practices and your patient rights.
14. REGISTRATION; USER ACCOUNTS, PASSWORDS, AND SECURITY
You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security.
15. USE AND OWNERSHIP OF THE SERVICE
All content, software, and other materials on the Service are the property of Luminescent Wellness or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use only.
16. LICENSE TO INFORMATION SUBMITTED VIA THE SERVICE
By submitting information, data, and materials to us, you grant us a license to use this information for the purpose of providing the Service. We may also use de-identified, aggregated data for research, quality improvement, and analytics.
17. PROHIBITED USE
You agree not to use the Service:
In any way that violates any applicable federal, state, local, or international law.
For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way.
To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.
To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service.
18. THIRD-PARTY GOODS AND SERVICES
We are not responsible for the products or services of any third party, including Partner Pharmacies and laboratories. Any links to third-party websites are provided for your convenience only and do not constitute an endorsement.
19. TERMINATION
We may terminate or suspend your access to the Service at any time, without prior notice or liability, for any reason, including if you breach these Terms. You may terminate your account at any time by contacting us.
20. DISCLAIMERS
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE ANY SPECIFIC MEDICAL RESULTS OR OUTCOMES FROM THE USE OF OUR SERVICES.
21. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL LUMINESCENT WELLNESS, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICE, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRIOR TO BRINGING THE CLAIM.
22. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Luminescent Wellness, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.
23. NOTICES
We may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Service.
24. CHANGES TO TERMS OF SERVICE AND SERVICES
We reserve the right to revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes.
25. ELECTRONIC COMMUNICATIONS
By using the Service, you consent to receiving electronic communications from us. These communications may include notices about your account and are part of your relationship with us.
26. ENTIRE AGREEMENT
These Terms, our Privacy Policy, and any other consent forms you agree to constitute the sole and entire agreement between you and Luminescent Wellness regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.
27. BINDING ARBITRATION / CLASS WAIVER
Any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Denver, Colorado, before one arbitrator. The arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules.
You agree that any arbitration will be conducted in your individual capacity only and not as a class action or other representative action, and you expressly waive your right to file a class action or seek relief on a class basis.
28. GOVERNING LAW; VENUE; SEVERABILITY OF PROVISIONS
These Terms are governed by and construed in accordance with the laws of the State of Colorado without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Services that is not subject to arbitration shall be instituted exclusively in the federal courts of the United States or the courts of the State of Colorado, in each case located in the City and County of Denver. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
29. ASSIGNMENT
You may not assign these Terms without our prior written consent. We may assign our rights and obligations under these Terms in our sole discretion.
30. THIRD PARTY BENEFICIARIES
These Terms do not and are not intended to confer any rights or remedies upon any person other than you.
Contact Information:
Luminescent Wellness, LLC
Luminescentwellness.com
Luminescentwellnessllc@gmail.com
(303) 775-6098